Elevation Cycles is dedicated to your satisfaction. If for any reason you are not satisfied with your purchase, simply provide proof of purchase and return the item in new condition and original packaging within 14 days. We will replace it or give you a refund per your preference.
In Store or Online Purchase of In Stock Products: 100% refund
Special Order Items: 10% restocking fee for non-stocked items
Comfort Guarantees: Several of our Clothing, Shoe, Helmet and Saddle brands provide “Comfort Guarantee” policies for their products which often allow for up to a 30 day test period to confirm the product works for you as intended. If the product is not meeting your expectation, we can exchange for another product. Please review specific brands policies with one of our team members for details.
Extended Layaways: Layaways not picked up within 30days are subject to a 15% restocking fee.
Labor Fees: Custom Bike, Wheel build and Fitting Labor are Non-Refundable.
Cash Returns: Large Cash Purchases will be refunded by check.