PLAN YOUR VISIT
Please check out your store location to plan your visit ahead of time.
NEW STORE HOURS
CLOSED SUNDAY & MONDAY
TUESDAY - SATURDAY 10-6
Frequently Asked Questions
General Store Information
Q: What drove the change to close two days a week?
A: Multiple supply chain issues are causing significant bike and parts shortages. Lead times are now over 12 months for many items. We have been consistently placing back orders since last summer so that we have products coming in every week. We are here to help identify solutions to keep you rolling and/or reserve a bike or part we have coming in. However, it often requires additional steps to take care of each customer. We felt it was better to open fewer days with a more robust team than more days with a thinner team.
Q: Do you currently offer repair services?
A: Yes. While our sales floor is only open 5 days, if you see mechanics in the store outside of open hours, they are working 7 days a week to keep service lead times low but we are unfortunately not staffed to meet our service lead time commitments and provide sales assistance outside of our open hours. Please call individual store or email service departments for more information.
Q: What is with the Waitlist at some stores?
A: In effort to decrease the traditional "line", we are using a virtual line so you may reserve a time to talk to a sales or service member or wait in your car or grab a coffee while you wait. If there is not a line when you arrive a team member will be with you shortly.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: What if you don’t have the right bike or accessory in stock?
A: Lead times on many items are now 12 months or more. The good news is we have been placing back orders every week since last summer. If we don’t have the item in stock, there is a good chance we ordered long ago and it will be a shorter lead time. Bike Backorder List
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery. You also get a free tune-up every winter for the first 5 years of ownership. A team member can provide the details.
Q: When will my bicycle be ready for pick up?
A: Many bikes still need to be assembled and will be ready for pick up between 3-5 business days. Our sales team will contact you once your bike is ready for pick up.
Q: What happens if I order the wrong size?
A: For bikes, we can review before you take the bike home and we do have a 14 day return policy which you can review on the site. Most accessories, clothing, shoes, helmets etc. come with a 30 day satisfaction guarantee. Return Policy.Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory and inventory from our most trusted suppliers. If you see that an item in stock on our website, then it is available to order with rare exceptions. However infrequent, quantities are limited enough that a once while the online order comes in while a product is being sold on the floor. If this occurs, we will contact you to discuss lead time, alternate options or a refund.
Receiving My Online Order
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
In Store Safety Information
Q: How are you keeping your employees and customers safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Face masks are required inside the store at all times
- Frequent hand washing
- Extended social distancing. 1:1 customer / staff ratio.
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home